Shipping Policy for Noura Care

Thank you for supporting Noura Care. We're a small Australian business based in Perth, Western Australia, and every order is packed with care.

Where we ship

We currently ship Australia-wide. International shipping is not available at this time.

Processing time

Orders are processed and dispatched within 1–2 business days of being placed (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods such as Mother's Day, Christmas, and sale events, processing may take an additional 1–2 business days. We'll always do our best to dispatch as quickly as possible and will contact you if there are any unexpected delays.

Shipping options and delivery timeframes

We offer two shipping options within Australia:

Standard Shipping — A$10 Delivery within 2–8 business days after dispatch

Express Shipping — A$25 Delivery within 1–4 business days after dispatch

Free Standard Shipping on all Australian orders over A$150

Please note: delivery timeframes are estimates only and depend on Australia Post's delivery network. Delays outside our control — including peak periods, weather events, regional service disruptions, and public holidays — may affect delivery. Current Australia Post delivery estimates can be checked at auspost.com.au.

Tracking your order

Once your order is dispatched, you'll receive an email with a tracking number and link. You can track your parcel at any time via auspost.com.au.

Missing, lost, or delayed parcels

If your parcel hasn't arrived within the expected timeframe, please first check the tracking link provided. If your parcel appears lost or significantly delayed beyond Australia Post's estimates, contact us at hello@nouracare.au and we'll work with you to resolve it.

Please note that once a parcel has been collected by Australia Post, it is in their care and subject to their delivery network. We cannot guarantee delivery timeframes, but we're committed to helping resolve any issues.

Incorrect shipping address

Please double-check your shipping address at checkout. If you notice an error, contact us at hello@nouracare.au as soon as possible. If your order has already been dispatched, we're unable to change the address and redelivery fees may apply.

Damaged parcels

If your parcel arrives damaged, please contact us at hello@nouracare.au within 7 days of delivery with photos of the damage and your order number. We'll arrange a replacement or refund as appropriate.

Gift orders

If your order is a gift being delivered directly to the recipient, we recommend placing it at least 10–14 days before the gifting occasion to allow for processing and delivery. For time-sensitive gifts, we strongly recommend choosing Express Shipping at checkout.

Contact us

For any shipping questions or concerns: 📧 hello@nouracare.au 🌐 nouracare.au

Noura Care 77 Suffolk Street, Caversham, WA 6055 Australia ABN:  83 693 953 453